Choose the correct action category before acting.
Ask three questions: Is the direction clear? Am I trained and authorized? Does this situation require immediate safety action or professional judgment beyond my role?
Implement
The approved direction is clear, you are prepared, and the situation matches the plan.
Clarify first
The goal, procedure, data definition, or your assigned responsibility is incomplete or ambiguous.
Refer or get help
Contact the appropriate trained or authorized staff when there is a safety concern, disclosure, serious change, plan failure, or decision beyond your role. If safety may be at risk, get help immediately.
“I want to make sure I use the plan correctly. Should I prompt once and wait, or repeat the direction?”
Specific questions are faster to answer and easier to implement than saying only that you are confused.
Do not guess at a behavior plan, delay a safety report while gathering proof, or interpret asking for direction as a sign of weakness.